Terms And Conditions


Terms & Conditions

Welcome to Gurung Shuttles and Tours!


These terms and conditions outline the rules and regulations for the use of Gurung Shuttles and Tours' Website, located at


By accessing this website we assume you accept these terms and conditions. Do not continue to use Gurung Shuttles and Tours if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.



We employ the use of cookies. By accessing Gurung Shuttles and Tours, you agreed to use cookies in agreement with the Gurung Shuttles and Tours' Privacy Policy.


Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.



Unless otherwise stated, Gurung Shuttles and Tours owns the intellectual property rights for all material on Gurung Shuttles and Tours. All intellectual property rights are reserved. You may access this from Gurung Shuttles and Tours for your own personal use subjected to restrictions set in these terms and conditions.


You must not:

    • Republish material from Gurung Shuttles and Tours
    • Sell, rent or sub-license material from Gurung Shuttles and Tours
    • Reproduce, duplicate or copy material from Gurung Shuttles and Tours
    • Redistribute content from Gurung Shuttles and Tours


This website allows users to make create reservations or book a ride for their trip within Sydney. During the process of booking the ride, you will need to provide certain details that are essential for us to provide the ride service. The information that we need includes your name, phone number, email address and your flight details if applicable. You will be prompted to enter your payment details and confirm the ride which formally generates the agreement between us to take and provide the ride. Your payment details will not be saved in our database and the transaction will be secure.


Once the booking is confirmed a confirmation email will be sent to the email address provided in the details section. An invoice will also be sent which will verify the payment received by us from you.

Price and Payment Policy

    • The fare displayed in the system includes tolls, taxes, and surcharges. Each passenger can have one carry-on. Any extra luggage shall be applicable to an additional cost which shall be payable to the driver during the time of the ride.
    • The card details you provide will be charged immediately at the time of booking and no information will be saved in our database.
    • The fare displayed is in Australian Dollars.
    • 3% Processing Fee will be charged on the Total Fare amount. This amount is not charged by the company but is solely the Merchant Fee (charged by the Card Service Provider). 


Baggage Allowance

One passenger can have 1 carry-on included in the fare. Any luggage or items (Golf clubs, Ski surfers) exceeding the limit shall be considered as an extra item and shall be entitled to additional cost. The extra items must be disclosed at the time of bookings that we can arrange for a convenient vehicle for your ride.


Special Requirements

We also offer special facilities like child/infant or booster seats upon request which must be disclosed or requested at the time of booking the ride.

If you need assistance for special or disabled passengers please contact the company first.


Cancellations and Refund

You will be entitled to a 100% refund of the fare as long as you notify the company about your cancellation at least 48 hours prior to the ride /pick-up time. If you fail to inform us and we assign the driver, you will not be entitled to any refund. You may directly call the company to cancel the ride. In case of return trips, please clearly specify if you would like to cancel either the rides or both of them. You will receive an email about the cancellation of the ride from the company email. (Please note that the processing fee will not be entitled to a refund by the company).

Also, if you are not picked up by the failure on our side, you will receive the 100% refund but in case there is a no show from your side or because of some circumstances which cannot be controlled by the company, you will not be entitled to any refund.

We will only refund the amount charged by us and not the fee charged by the card provider. We try to make the refunds as soon as possible for your convenience but it may take up to 7 working days to appear on your statement.

If you do not receive a refund even in 7 days please contact the company.

Changes Requested by Customer

You may request to make the changes in your trip by contacting the company. Any change leading to an increase or decrease in fare may hold either the company or you liable to pay. For example: If you change the pickup time from 7 pm to 4 am in the morning you will be liable to pay the extra surcharge amount to the company and in the reverse case the company will refund you the amount. You will receive the email about the update/change made to your order detail. You may check and confirm the changes.


Cancellations or changes by the company

If unfortunately, the company senses its inability to serve you and has to cancel the ride, we will notify you as soon as we reckon and you will be entitled to a full refund. These situations have only 1% chance of occurrence.


Pick up time and address

We will pick you up from the address specified by you in the booking form at the time mentioned. In case you fail to show up or do not remain in contact with the driver and/or the company, we will only wait until 15 minutes past the pickup time. If this leads you to miss your flight and any other loss, we shall not be held responsible. In case of flight delays, or cancellation you need to notify us as soon as you can.

If the pickup address is different than what is specified in the booking details you may be entitled to pay the extra amount for the ride.

In case of the pick up at the airport, we allow 30 minutes of free waiting time included in the fare but if we need to wait for more as per your request you will need to pay extra $$ per hour.


Travel Insurance

We recommend you to carry your own travel insurance with you that fulfills our needs.


Disputes and Complaints

If you have any complaints regarding our service quality or any dissatisfaction during your ride, you may directly send us an email or contact the company immediately so that we can take some action earliest possible.

You may also send your suggestions so that we can uplift our standard and quality of service.


Your Conduct

You may only access and use the website (including any incidental copying that occurs as part of that use) for your own personal, non-commercial use and in the normal manner.

You must not add any content to the website:

    • unless you hold all necessary rights, licenses and consents to do so;
    • that would cause you or us to breach any law, regulation, rule, code or other legal obligation;
    • that is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy;
    • that would bring us, or the website, into disrepute; or
    • That infringes on the intellectual property or other rights of any person.

In using the website you agree:

    • not to disrupt or interfere with any other user’s use of the website;
    • not to upload, post or otherwise transmit any viruses, malicious computer code or other harmful files through the website;
    • not to disrupt or interfere with the security of or otherwise cause harm to the website; and
    • not to use any automated system or software to extract data from the website for any purpose whatsoever (Screen Scraping).

We will reject and/or remove any Content where we believe, in our sole discretion, that any such activities have occurred.



To the maximum extent permitted by applicable law, we exclude all liability for any loss or damage, however, caused (including through negligence), which you may directly or indirectly suffer in connection with your use of the website or any linked website. This exclusion includes any loss or damage caused by loss of data, interruption of business or any consequential or incidental damages, or any loss arising out of your use of or reliance on information contained on or accessed through the website. Also, to the full extent permitted by applicable law, any condition or warranty which would otherwise be implied into these Terms is hereby excluded.



You must take your own precautions to ensure that the process which you employ for accessing the website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of the website or any linked website.


Where any information made available on the website contains opinions or judgments of third parties:

    • you acknowledge that any opinions or advice by third parties on the website remain the responsibility of those third parties and we do not guarantee the accuracy, completeness or usefulness of that content or its fitness for any particular purpose;
    • we do not purport to endorse the contents of any opinions or advice by third parties on the website nor the accuracy or reliability of any such opinion or advice; and
    • we do not accept liability for loss or damage caused by your reliance upon any information obtained through the website and it remains your responsibility to evaluate the accuracy, completeness, and usefulness of any such information.


Responsibility for the content of any advertisements appearing on the website (including hyperlinks to advertisers’ own websites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement.



These Terms are governed, construed and interpreted in accordance with the laws of the State of New South Wales and the Commonwealth of Australia, without giving effect to principles of conflicts of law.

You agree that any dispute that may arise between you and us in connection with these terms will be subject to the exclusive jurisdiction of the courts located in New South Wales, Australia.